ABENA NOVA with MediSens
Privacy Policy
ABENA A/S and MediSens are part of ABENA Company Group, hereinafter ABENA/MediSens.
ABENA respects the personal data of everybody, who uses our apps and web-apps or in any other way shares personal data with ABENA. Therefore, we want to inform you of how we process your personal data. We recommend that you read this Policy, so you become familiar with how ABENA handles your personal data.
ABENA A/S, Egelund 35, DK-6200 Aabenraa, CVR no. 25682742, is a data controller and responsible for processing your personal data.
We primarily have 3 kinds of users (and corresponding data) in our system:
ABENA/MediSens collects the following data:
The data is provided by institutions who sign up caregivers and clients.
Your institution directly provides ABENA with most of the data we collect. We do not directly sign up the end users. We collect data and process data when :
ABENA/MediSens may also receive your data indirectly from the following sources:
• Your signup may be made by the Support organization which was requested to create credentials for you by your Institution.
The data is used to provide services under the WetSens™ system. These include notifications of when the incontinence product is wet, about to leak, detached etc. The email is used for secure login and to reset password. These are institutional logins and are expected to be institutional email addresses.
ABENA/MediSens collects your data so that we can:
ABENA/MediSens uses following sub processors for additional services
We do not sell customer data.
Data is stored in an encrypted database in respective geographic locations (EU data is stored in AWS, Frankfurt)
The database and 7 day backups are encrypted with symmetrical encryption. These keys are only accessible to ABENA Data for hosting administration. The data access is via the web interface and access controlled with Role Based Authorization.
ABENA/MediSens will keep your personal data for a time period as specified by your institution, default is 5 years after last use. Once this time period has expired, we will delete your personally identifiable data.
We do not share your personal data with any third party.
We do not contact you for marketing purposes. Our services are provided to your Institution.
In the EU, data protection rights are covered by EU General Data Protection Regulation (2016/679).
ABENA/MediSens would like to make sure you are fully aware of all of your data protection rights.
As to ABENA Nova with MediSens, we do not have any social media, or social networking data. Only information we have is used to deliver the WetSens(™) services.
Every user is entitled to the following:
The right to access - You have the right to request ABENA/MediSens for copies of your personal data.
The right to rectification - You have the right to request that ABENA/MediSens correct any information you believe is inaccurate. You also have the right to request ABENA/MediSens to complete information you believe is incomplete.
The right to erasure - You have the right to request that ABENA/MediSens erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that ABENA/MediSens restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to ABENA/MediSens's processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that ABENA/MediSens transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact your Institution or the Institutional Support Organization:
ABENA A/S, Att.: Legal Department, Egelund 35, DK-6200 Aabenraa or gdpr@abena.com
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
The WetSens web application uses cookies to provide authentication (login and logout) functionality.
ABENA/MediSens uses cookies in a range of ways to improve your experience on our website, including:
• Keeping you signed in
• Understanding how you use our website
The WetSens web application uses strictly-necessary session-scoped cookies.
There are a number of different types of cookies, however, our website uses:
Functionality - ABENA/MediSens uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising - ABENA/MediSensdoes not use Advertising cookies or any information collected here for advertising.
The cookies will be deleted when you close your web browser. You can also delete them anytime using the browser settings by clicking the lock icon in the navigation bar.
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
The ABENA/MediSens website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
ABENA/MediSens keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on Mar 1, 2022.
If you have any questions about ABENA/MediSens's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: gdpr@abena.com
Call us: 00 45 74 31 18 18
Or write to us at: ABENA A/S, Att.: Legal Department, Egelund 35, DK-6200 Aabenraa
Should you wish to report a complaint or if you feel that ABENA/MediSens has not addressed your concern in a satisfactory manner, you may lodge a complaint with: Datatilsynet, Borgergade 28,5, DK - 1300 København K.